For Visitors at HCA Florida Mercy Hospital
Our hospital provides information about our visitor services and policies, including guest Wi-Fi access, community partnerships and other available resources.
Visit our facility
If you're visiting a patient, we want your experience to be as pleasant as possible. Learn more about our visitor services and policies, including guest Wi-Fi access, pastoral care and other available resources, at HCA Florida Mercy Hospital.
Visitor resources
Visitor information
Visitor hours
Our visiting hours are Monday through Sunday, 9:00am to 7:00pm.
Parking
Valet parking is also available at the cost of $7 per day.
Gift shop
The Gift Shop is open Monday through Friday from 11:00am to 6:00pm.
Brighten someone’s hospital stay with a wide array of gifts, from floral arrangements to inspirational items. Our attentive volunteers and staff will assist you in picking the right gift, whether you are visiting a patient who is ill or celebrating the birth of a baby.
The Gift Shop carries a selection of greeting cards, snacks and personal health and beauty products. The Gift Shop accepts Visa, MasterCard, cash and payroll deductions for employees. For your convenience, an ATM is located on the first floor across from elevator A.
For more information, please call (305) 285-2762.
Menus/cafeteria
Hours of operation
- Breakfast: 6:30am to 9:00am
- Lunch: 11:00am to 3:00pm
- Dinner: 4:00pm to 10:00pm
Pharmacy
Wi-Fi access
Tobacco-free policy
Patient surgery text updates
To keep families informed on the progress of their loved one's surgery, we offer a service that provides updates via text message.
To keep families informed on the progress of their loved one's surgery, we offer a service that provides updates via text message.
Volunteer opportunities
Volunteers are an integral part of the hospital experience for our patients and visitors.
Volunteering at our hospital
Pastoral services
The Pastoral Care department makes it a point to send a member of its staff to visit each new patient and explain to them the many services provided. After the initial visit, the patient is visited periodically unless the patient wishes otherwise.
The HCA Florida Mercy Hospital Chapel is open and welcomes anyone who seeks the comfort of prayer or a quiet moment of meditation. Located on the second floor of the North Wing, the Chapel is open from 6:00am to 6:30pm daily.
For those interested in attending Mass, the services are held at the following times:
- Sunday through Friday: 8:30am (English) and 12:00pm (Spanish)
- Saturday: 8:30am (English) and 4:00pm (Spanish)
After morning mass, we give patients the opportunity to receive Holy Communion in their rooms. If patients want to receive the sacrament, they should advise their nurses to put their names on a list. Our Pastoral Care department also offers patients the Sacrament of the Sick and Reconciliation, both available by requesting a visit from a priest. For patients of other religious denominations, a Pastoral Care representative will be glad to notify their pastors, ministers or rabbis.
For additional questions or special requests, please call (305) 285-2716.
HCA Florida Mercy Hospital Catholic identity statement
Adopting the spirit of the Sisters of St. Joseph of St. Augustine, in "working to achieve unity of neighbor with neighbor and neighbor with God," we attest to the value of human life in all its cycles. This is done through respect for the unborn and recognition of the transcendent meaning of suffering and death by combining professional excellence with a compassionate concern for the whole person.
We seek to understand and respond to the needs of our community through collaboration with others that share a common mission and vision. With attention to fiscal responsibility, quality services are made available and accessible to those who need them.